Privacy Policy

1. Introduction

Jamahoette Garden Guides ("we", "us", "our") operates the website jardinjamahoette.site (the "Website"). This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our Website or submit an enquiry through our contact forms. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please refrain from using the Website.

We are committed to protecting the privacy of our users and to complying with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable, and the laws of the Kingdom of Morocco relating to the protection of personal data (Law No. 09-08).

We reserve the right to update this Privacy Policy at any time. Changes will be indicated by updating the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to remain informed about how we are protecting your information.

2. Information We Collect

2.1 Information you provide voluntarily. We collect personal information that you voluntarily provide to us when you submit an enquiry through our contact form or price enquiry form. This information may include your first name, last name, email address, telephone number, the subject of your enquiry and any message content you choose to include. You are not required to provide a telephone number; all other marked fields on our forms are required to process your enquiry.

2.2 Information collected automatically. Like most websites, jardinjamahoette.site automatically collects certain technical information when you visit the Website. This may include your IP address, browser type and version, operating system, referring URL, pages visited, time and date of your visit, and time spent on individual pages. This information is collected through standard web server logs and may be used for security purposes, traffic analysis and to improve the Website.

2.3 Cookies. Our Website may use essential cookies to ensure basic functionality — for example, to remember form data during a session. We do not use tracking cookies, advertising cookies or third-party analytics cookies. No cookies that identify you personally are placed by this Website. If we introduce optional cookies in the future, we will update this policy and obtain your consent as required by applicable law.

3. How We Use Your Information

We use the information we collect for the following purposes:

Responding to enquiries: When you submit a message through our contact forms, we use your name, email address and message content to respond to your enquiry. We do not add your email address to any marketing list without your explicit consent.

Website improvement: Aggregate, anonymised technical data from server logs may be used to understand how visitors use the Website and to identify areas for improvement. This data is not linked to any individual's identity.

Legal compliance and security: We may use or disclose your information when required by applicable law, court order or government authority, or when we believe in good faith that such disclosure is necessary to protect the rights, property or safety of Jamahoette Garden Guides, its users or others.

We do not sell, rent or share your personal information with third parties for their own marketing purposes. We do not use your personal information for automated decision-making or profiling.

4. Data Retention

We retain personal information you provide through our contact forms for as long as necessary to respond to your enquiry and to maintain a reasonable record of our correspondence with you. In practice, this means we retain email correspondence for a period of up to two years from the date of your enquiry. After this period, correspondence is deleted from our systems unless there is a legal or legitimate business reason to retain it for longer.

Anonymised technical data from server logs is retained for a maximum of twelve months, after which it is deleted or further anonymised.

5. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

Right of access: You have the right to request a copy of the personal information we hold about you.

Right to rectification: You have the right to request that we correct any inaccurate personal information we hold about you.

Right to erasure: You have the right to request that we delete your personal information, subject to certain legal exceptions.

Right to restriction of processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.

Right to object: You have the right to object to certain types of processing of your personal information.

To exercise any of these rights, please contact us by email at [email protected] or by post at the address provided in the Contact section of this policy. We will respond to your request within thirty days.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction or alteration. These measures include the use of secure HTTPS connections for all Website communications, restricted access to any stored correspondence, and regular review of our data handling procedures.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you believe your personal information has been compromised, please contact us immediately.

7. Third-Party Links

Our Website may contain links to third-party websites, including the official websites of Jardin Majorelle, the Museum Yves Saint Laurent Marrakech, and tourist information sources. These third-party websites have their own privacy policies and we are not responsible for their content or for how they collect, use or share your information. We encourage you to review the privacy policies of any third-party websites you visit through links on our Website.

8. Children's Privacy

Our Website is not directed at children under the age of sixteen. We do not knowingly collect personal information from children under sixteen. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately and we will take steps to delete such information from our records.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to make a complaint about how we have handled your personal information, please contact us at:

We will acknowledge your communication within five working days and will endeavour to resolve any complaint or concern within thirty days.